Case Study | November 1, 2012

Centralized Inventory And System Integration Boost Customer Satisfaction For Intuitive Surgical

Source: FedEx HealthCare Solutions

Intuitive Surgical is a leader in the development and commercialization of robotic technology designed to extend the benefits of minimally invasive surgery to the broadest possible base of patients. Intuitive Surgical’s products provide surgeons with the clinical and technical capabilities of traditional open surgery while enabling them to operate through tiny incisions.

With a rapidly expanding customer base and increasing pressures to deliver on narrowing service windows, Intuitive Surgical looked for additional ways to support their growing installed base of customers. Key deliverables for the future state of their supply chain required: tight control of assets, greater visibility throughout the supply chain and unwavering reliability. The goal was to deliver their products where and when they were needed in order to keep mission-critical surgical equipment up and running around the clock.

Ultimately, Intuitive Surgical determined that the best solution was FedEx® Critical Inventory Logistics. This service can greatly improve parts support for customers and achieve demand satisfaction close to 100 percent by operating FedEx-controlled stocking facilities and delivering parts where they are needed, when they are needed.

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