Marken Launches Investigator Survey Call Center

First of a Kind Facility Will Contact Thousands of Sites in Latin America Region

Marken, the leading clinical logistics organization (CLO), has launched a survey call center to contact clinical investigator sites throughout Latin America. The launch is the first of its kind in the clinical logistics industry.

The new call center is set up in Miami to survey thousands of nurses, doctors, and site monitors in Mexico, Brazil, Argentina, Chile, Peru, Colombia, Panama, Dominican Republic and Costa Rica. The surveys, conducted in Spanish and Portuguese, are initially designed to assess investigator satisfaction with their local courier services. The call center will be maintained for an indefinite period of time so that Marken can make sound decisions about service improvements which will benefit investigators and also the clinical research organizations and pharmaceutical companies which sponsor clinical trials in the region.

Marken maintains a database of 7,000 active investigators in the region and makes pick-ups and deliveries to a majority of them each week.

Clinical research activities have been growing steadily within Latin America. Strong interest from sponsors to conduct clinical trials in the region has caused steady growth in the number of new investigator sites, with some of the fastest growth taking place in Argentina, Brazil and Mexico. The high number of new studies coming into the region means that investigators work on several protocols at the same time and have less time to deal with logistics and paperwork. Marken wants to help make their lives easier through better communication, electronic booking, and access to a human voice at all times and better packaging technology.

Ernest Batista, Vice President of Logistics, LATAM commented, “Marken has historically provided an excellent logistics service to our clients and the investigators who work on their clinical trials. We are 100% dedicated to the clinical trial industry and are market leaders in this region. We intend to remain a leader by providing a quality service while adapting to increasingly stringent regulations associated with more complex clinical trials. We also want to know what the investigator sites need from us so that we may speed the movement of samples, kits and drugs as efficiently as possible and introduce new services if required.”

About Marken
Marken is the leading global clinical supply chain solutions provider dedicated to the pharmaceutical and life sciences industries, supporting over 49,000 clinical investigators in more than 150 countries. Marken integrates depot and logistics into solutions that extend the reach of clinical trials to even the most remote treatment-naive geographies. Marken is 100% dedicated to the clinical research industry and a specialist in the transportation of investigational medical products and medical devices. In addition to services such as the storage and distribution of clinical trial materials and drug products to investigators or the patients directly, Marken maintains a leading position for the shipment of biological samples and offers additional services such as shipment lane qualifications as well as GDP, regulatory and compliance consultancy.