MasterControl Customer Complaints BrochureSource: MasterControl
Customer complaints are inevitable in any kind of business. They are especially critical in the life sciences and general manufacturing industries, where complaints may indicate serious safety issues. In both FDA and ISO environments, customer-complaint handling is considered an essential part of the quality system — and an important factor in ensuring compliance.
How Can MasterControl Benefit You?
MasterControl Customer Complaints™ is a complete and easy-to-use solution that will help you automate complaint handling, integrate it with the quality system, and manage complaint resolution more effectively. Here’s how it can answer key challenges in the customer complaint process