About Us

With the advent of globalization, the pharmaceutical industry is challenged with effectively transporting therapeutics under strict temperature controls and within the time constraints of the pharmaceutical product requirements. Domestically and internationally, FedEx Custom Critical has the expertise to provide transportation within the cold chain, providing verifiable quality, tracking and control. Our full range of temperature control is available through ground and air. We can even provide transport of cryogenic material. Additionally, our full range of security options keep your shipments protected from theft.

FedEx Custom Critical was recognized as the "Best Service Provider of the Year" at the IQPC Cool Chain Europe 2009. The Cool Chain Europe Advisory Board based the award on excellence in cold chain management exhibited throughout our service offerings.

FedEx Custom Critical provides additional efforts on keeping the cold chain secure. We provide layers of security that can be customized to fit the needs of your shipment, distance, and locations involved. Additional secure services in North America include:

  • Driver Secure program that features continual freight monitoring
  • Covert device geofencing and tracking
  • Regional crime geofencing
  • Heightened monitoring and tracking provided by our Security Command Center
  • Secure parking which allows stopped vehicles to be parked at secure FedEx facilities

These services, coupled with the inherent features of service that FedEx Custom Critical provides, such as exclusive use vehicles and proactive notification, continue to ensure that FedEx Custom Critical is the leading service provider in cold chain transportation around the world.

Our portfolio includes:

Temp-Assure®
Full-range temperature control and protection from freezing. Temperature data receipts available upon request.

Temp-Assure Validated®
Thermal-mapped vehicles, temperature data receipts and our Quality Assurance team to support your regulatory compliance.

Temp-Assure Air®
Temperature-controlled airfreight solution for shipments that must stay within a desired temperature range during transport.

Temp-Assure Validated Air®
A validated airfreight process for temperature-sensitive shipments providing verification of cold-chain quality and regulatory compliance.

Air Expedite Network
Next-day, same-day, Saturday and international premium airfreight solutions for those who provide their own temperature-controlled containers. We provide the reliability and tracking of your shipment that you expect from FedEx.

Secure Transportation Solutions
FedEx Custom Critical provides the right level of secure transportation, from the basics of an exclusive-use vehicle to customized secure standard operating procedures to meet your unique security needs.