FACTS ® Validation and Technical Services

Sartorius Stedim Biotech

Get the FACTS® Services on support from the separation and validation specialists. We're very proud of our aggressive effort to establish a service program that is second to none, so we gave it a name. FACTS Services: Fully Advanced Customer Total Support. FACTS Services represents our professional pledge to you to go above and beyond in customer support by paying attention to the many ways in which we can make a difference.

It encompasses the following four key areas of customer support:
· CONFIDENCE® Validation & Technical Service Program
· EXPAND® Customer Training and Seminar Program
· INCREASE® Process Optimization & Filterability Program
· GO GLOBAL® Key Account Management Program

Details

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FACTS® Validation & Technical Services Program
CONFIDENCE® Validation & Technical Services Program
That's the name we give our Filter Validation Services program. It reflects the peace of mind you'll enjoy, knowing that we test your filters or Crossflow cassettes using your actual product under simulated process conditions. Not just a matrix of unacceptable theory or database evaluation, but a scientific approach with confidence. And since most companies protect their process by validating secondary suppliers, our total technical service package includes validation of alternate filtration products.

· Viability / Bacteria Challenge
· Product Integrity Testing
· Extractables / Compatibility
· Particle Testing / Adsorption
· Extractables of non-filter products

EXPAND® - Customer Training and Seminar Program
At Sartorius we realize proper training and ongoing education is a challenging task. So we're offering to do more to help you keep your staff up-to-date.
When you purchase a filtration system from Sartorius, our separation specialists will help train your staff. If you already own a Sartorius system or even if you don't, we'll help you expand your mind with our comprehensive seminar and workshop program. We offer over 60 seminar and workshop topics from filtration basics to advanced Membrane Adsorber Separation technologies. And, for your added convenience we can conduct seminars at your place or ours!

Visit our Website for the most current Seminar and Workshop offerings.

INCREASE® - Process Optimization Program
is indicative of the end result of working with a customer service oriented partner like Sartorius. Not only are our low adsorptive filter cartridges and Crossflow cassettes the highest yielding on the market, but our attention to all of the detailed aspects of the filtration process can help you save time, money and optimize your process for maximum yield. Read on for complete details on our wide spectrum of choices to help optimize your process for maximum value.
· Filter Selection
· Filterability Studies
· In-plant Surveys

GO GLOBAL® - Key Account Mangement Program That's the name we gave our Key Account Management program. It reflects our philosophy that we truly believe to be successful we must make our customer our # 1 priority. You're our business partner and we'll meet around the world to help you optimize process efficiencies, logistics and communication worldwide.

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Sartorius Stedim Biotech