Quality's Increasingly Pivotal Role In Sustainable, Profitable Businesses: Are You Choosing The Right CMO Partner?

By Sandra Lopes Guerreiro and Dolors Rafart, ESTEVE Química

Quality and compliance might be associated with bottlenecks and the creation of complexity, but it does not have to be like this. When a CMO has the right quality culture, knowledgeable quality personnel are involved in the earliest phases of customer projects and everyone upholds a customer-centric vision; a reliable, flexible, and transparent quality system is the norm.

Global CMOs with a harmonized quality management system (QMS) and continuous talent exchange between continents assure desired levels of quality and fit-for-purpose products in any part of the world. Furthermore, by promoting an operational excellence mindset, fastidious organizational structure, and empowered teams, such organizations can quickly identify and creatively overcome unexpected challenges during product project implementation or novel issues — saving their customers millions and upholding their reputation.

ESTEVE Quality Management tools are used to implement standardized processes that result in reproducible production outcomes (desired levels of quality and fit-for-purpose products) in any part of the world, allowing us to manage six plants across three continents, operating in Mexico, Spain, and China. As a global organization, ESTEVE shares best practices and learnings among all its sites, ensuring we are cognizant even of the newest regulations and well-prepared to overcome any challenge.

In this way, our quality members are not police; we are a consultancy working as part of our customer, enmeshed in their network, and invested in their successes.