The Human Error Tool Box: A Practical Approach to Human Error
September 2, 2020 - CA USCompliance4All
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Overview:Human error is known to be the primary cause of quality and production losses in many industries. Although it is unlikely that human error will ever be eliminated, many human performance problems can be prevented. Human errors start at the design stage.From procedures, training, and workplace environment many variables that affect human behavior CAN be manipulated reducing the likelihood of these occurrences. When working with these challenges, it is imperative to understand human behavior and the psychology of error as well as understand exactly where the weaknesses of the system are so that they can be improved and fixed.This course offers practical approaches and tools to address human performance issues in GMP related environments by using a particular methodology to correct, prevent and avoid reoccurrence of these matters.Areas Covered in the Session:Background on Human Error Phenomena and MeasurementThe importance of Human Error Prevention/reductionQuantitative and qualitative information gatheringWhy do we need tools for human error reduction programs?Training as a tool and human errorFacts about human error and trainingHuman Error as the Root Cause: what to do and how to measure itToolsPredictionRoot Cause AnalysisCognitive load assessmentSystems availableHuman error rateFloor checklistInterview questionsHuman error rates and other metricsTrending and TrackingMetrics and Human ErrorKPI’sHuman Error rate1st-time pass rateOverall equipment effectiveness (OEE)Trending /TrackingLearning Objectives:Understand human error: factors and causesUnderstand the importance: regulatory and businessDefine the process to manage Human Error deviationsLearn about human error measurementLearn about tools for measurementEstablish Key Performance IndicatorsDefine and measure human error rate, cognitive load, and CAPA effectivenessIdentify what I can do to support human reliabilityWho Will Benefit:Training managers and coordinatorsOperationsManufacturingPlant EngineeringQA/QC staffProcess excellence/improvement professionalsIndustrial/process engineersCompliance officersRegulatory/legislative affairs professionalsGeneral/corporate counselExecutive managementSpeaker ProfileGinette Collazo, Ph. D. is an Industrial-Organizational Psychologist with 20 years of experience that specializes in Engineering Psychology and Human Reliability, disciplines that study the interaction between human behavior and productivity. She has held positions leading training and human reliability programs in the Pharmaceutical and Medical Device Manufacturing Industry.Nine years ago, Dr. Collazo established Human Error Solutions (HES), a Florida based boutique consulting firm, where she has been able to position herself as one of the few Human Error Reduction Experts in the world. HES, led by Dr. Collazo, developed a unique methodology for human error investigations, cause determination, CA-PA development and effectiveness that has been implemented and proven amongst different industries globally. This scientific method has been applied in critical quality situations and workplace accidents.