A New Training Service For Customers

Marchesini considers a sale to be just the starting point for long-term cooperation with the customer. With this policy in mind, Marchesini Group has indeed decided to offer a new service to assist its customers: a tailor-made training course for operators and technicians who will work with the new machines such to create an added value for customers.

This training service is more innovative than traditional initiatives and aims at training the customers and their employees who will be in charge of the systems purchased and installed.
One part of the training service comprises a practical intensive course, held either at the manufacturer's factory or at the customer's factory, during the test phase of the machines – which involves roughly two days of training per machine – so that technicians and operators receive in-depth information on the correct and specific operating procedures of the systems installed (how to use the machine during production, how to clean it, how to change size and so on).

The other part comprises a full set of specific back-up documents written in Italian and English, which are given to the customer and are available for all the models of machines purchased, be they stand-alone or a complete line.

The course is held by qualified personnel of Marchesini Group in Italian and English. A certificate is issued upon completion for operators who attend the practical training course.

For more information, please contact Barbara Bertolini (barbara.bertolini(at)marchesini.com) or Massimo Venturi (massimo.venturi(at)marchesini.com).

SOURCE: Marchesini Group S.p.A.