Case Study: Automating Business Processes Enhances Competitive Edge

Cox Communications Inc., the fourth-largest cable provider in the United States, is known for its high capacity, reliable broadband delivery network, and its superior customer service. Key to its ability to maintain its reputation for superior customer service is its corps of field services representatives. Until recently, managing, updating, patching, and reconfiguring its field service 3,500 laptops were done completely manually.