Demon Customers, Meet The CMO Hourly Billing Machine

By The Insider

Nearly all drug substance and drug product CMOs have moved to a working system that uses dedicated project managers. There are still a few out there that appoint a given scientist as the manager, but more often than not, the scientists are asked to do their highest value function - the science itself. An effective full-time PM takes a “whole project” approach, coordinating meetings, development, analytical, manufacturing, timelines, raw materials, change orders, billing - and let’s not forget - customer requests. PMs serve as the voice (and with video conferencing, the face) of the service provider.