HERMA Connected Solutions For Pharmaceutical Labeling
Digital services on a scale that is unique in the industry, including visual support with augmented reality, remote diagnosis via QR code, and visual spare parts search. The core is the myHERMA customer portal, in which the machine cockpit is also integrated - for a perfect overview of all ordered and installed devices.
Cut costs, save time, reduce downtime, find support, maintain an overview - HERMA Connected Solutions, unique in the industry, offer powerful benefits.
Experience lightning-fast support for every challenge - that's our promise with HERMA Connected Solutions. Whether you need our support for commissioning, training or service cases, we will be at your side immediately. With our visual support with augmented reality or with the help of our quick and easy QR code remote diagnosis - without having to wait long for a technician visit. But that's not all. In our myHERMA customer portal, you will not only find an online store available around the clock and an online training center with a wealth of information and training videos. The digital machine cockpit also offers the perfect overview of your machines, including machine-specific documents, information and services - all in one central location. We bring innovation and convenience directly to you, so that you have a complete overview of your HERMA machines anytime and anywhere.
Always available with Visual Support
This is service in a new dimension. With the help of augmented reality, our technicians can solve many tasks without having to come to you. The camera on your smartphone or tablet is used to guide our specialist. At the same time, they can display helpful information for you on the screen.
These are your advantages with Visual Support:
- You receive help practically immediately - there are virtually no waiting times.
- Fast troubleshooting reduces the unplanned downtimes of your machines.
- You save costs because no technician has to travel, but you still receive comprehensive explanations from a qualified HERMA specialist.
- Photos of the Visual Support assignment can be found afterwards in the myHERMA portal. These offer help for self-help should the service case occur again.
- All you need to take part is a smartphone (or tablet) and an internet connection.
Visual Support works as simply as this
- If you have a service case or need support, for example to replace a spare part, simply call our hotline: 0711/7702-2777
- If your request is suitable for Visual Support, a HERMA specialist will arrange an appointment with you. This will take place immediately or at a time of your choice (depending on the availability of a technician)
- You will then receive a link to our myHERMA portal, where you will find a cost estimate and have to confirm the appointment. The appointment will only take place with your confirmation.
- After confirmation, you will receive an appointment invitation and the link to Visual Support by e-mail. Open this link for your appointment and support will start immediately.
- During Visual Support, the HERMA specialist can take screenshots, which are later made available to you in myHERMA. This will provide you with precise documentation. If you do not wish to be photographed, please let us know at the beginning of the Visual Support. myHERMA
- At the end of Visual Support, you will receive an invoice for the actual duration only. The invoice may therefore differ from the cost estimate.
Find the right spare part faster
Research the exact article number? Know the exact designation? From now on you can do without this when you are looking for a HERMA spare part. Our automatic recognition tool will help you. Simply take a photo of the spare part, upload it - and view the search result. No photo to hand? No problem. Describe what you are looking for in your own words in the text input field. The recognition tool will promptly make suitable suggestions. You haven't found the spare part you're looking for or you're not sure if it's the right one? No problem! Simply contact our experts and let our competent specialist staff advise you.
Save time with troubleshooting via QR code
If your labeler is not doing what it is supposed to do, rapid support is important. In many cases, we can now determine where the problem lies without remote access - via a QR code on the display of your HERMA 500. All you have to do is scan the QR code with your smartphone. The parameters of your labeler are then automatically transferred to HERMA Service. A technician can then quickly provide assistance.
What do you need to know about remote analysis via QR code? Here you will find the most important questions and answers.
Does QR code diagnostics work in every case?
The QR code diagnosis is particularly useful for faults caused by incorrect settings. A specialist can recognize this in the parameters. Before scanning the QR code, please contact the HERMA service hotline (+49 (0) 711 / 7702-2777) or your local partner. They will be able to quickly assess whether a diagnosis using the QR code makes sense.
What else should I do to make it easier for the technicians to make a remote diagnosis?
In order to provide you with the best possible advice, it is helpful to scan a QR code if your settings are correct and the device is running properly. A HERMA expert can use this scan later to compare it with the incorrect settings.
Where can I find the QR code or how do I generate it?
Call up the advanced settings in the HERMA 500 menu and select "Parameters". The QR code then appears. Once you have scanned the QR code, you do not need to do anything else. A specialist will analyze your settings and get back to you with suggested solutions.
Does it cost anything to use the QR code and HERMA support?
Use of the QR code is free of charge. However, when checking the parameters, it may turn out that simple changes to the settings are not sufficient or that the problem has mechanical, electronic or other causes. To rectify such faults, you can use our Visual Support or request a customer service call; these are not free of charge.
How secure is it to transmit the QR code?
The parameters are coded and transmitted in encrypted form. This only concerns data relating to the HERMA labeler. There is no online access to your labeler or your network.
Your access to even more benefits
Important information should be easily and conveniently accessible? Ideally at the click of a mouse? Welcome to the myHERMA portal! Here you will find valuable training content, our online shop, instructions and downloads, an overview of your individual HERMA labelers and labeling machines as well as information on the status of your orders - all in one place. Receive individual services for your labelers and labeling machines. You can order the parts you need directly from the integrated online shop for spare parts. The portal allows you to access all the information you need on your smartphone, tablet or laptop with just a few clicks of the mouse, directly on the labeler in question.
Take a look! Or quickly create a free account if you are not yet registered.
Follow this link to myHERMA
myHERMA
Gain access in three easy steps:
- Click the button “Request access”
- Request free access
- Your account is quickly activated