The client was suffering from deep-rooted cultural issues. The departmental silos and factions were leading to strife and preventing the organization from succeeding, and it started at the top. An overarching challenge was a lack of leadership alignment on direction and processes. Additionally, interdepartmental communications were weak. Individuals in each department lined up behind their leaders, but there was no sense of team as a whole. The organization needed strong leadership to correct its course and lead them into the future.
Gain insight into how CAI was able to produce a set of solutions to the organization's challenges from the top down that ultimately helped the client achieve a complete structural turnaround with focused, aligned direction and profitability within 18 months.