Setting The Right Goals: Go Digital, Not Paperless

By James Choi, Senior Vice President and Chief Information & Marketing Officer and Head of Investor Relations, Samsung Biologics.

Digital transformation initiatives can often times result in false starts and inefficiencies by overemphasizing “paperless” environments. Such endeavors focus on identifying and converting paper-based forms and procedures to electronic means which merely shift manual processes from pen and paper to the keyboard without resulting in any real productivity gains. True digital transformation should be focused on transforming the experience of employees to reduce complexity, is customer-centric, and optimize business processes by applying process improvement principles as a first step. This approach, backed by strong executive sponsorship can yield maximum manpower savings and true business optimization, ultimately driving business growth and customer value.