Symmetry Surgical Uses ETQ Reliance Out-Of-The-Box To Streamline, Enhance Quality

Symmetry Surgical®, a leading healthcare technology provider, specializes in high-quality surgical instruments and minimally invasive devices, serving a global clientele of 14,000 customers. To navigate the complexities of evolving FDA regulations and maintain brand integrity, the company adopted ETQ Reliance® in 2015 as a comprehensive quality management solution. This strategic decision aimed to standardize quality processes, enhance compliance with ISO 9001 and FDA standards, and improve operational efficiency.

By leveraging ETQ Reliance, Symmetry Surgical streamlined document control and integrated functionalities such as Non-Conformance Management Reports (NCMR), Supplier Corrective Action Requests (SCAR), and risk assessments, prioritizing out-of-the-box technology to minimize customization needs. Moreover, the company experienced significant time savings—over 40 engineering hours monthly in complaint management alone—while also identifying hidden issues through customer feedback tracking.

Committed to innovation and improving surgical outcomes, Symmetry Surgical continues to reinforce its position as a trusted provider in the medical device industry. Access the full case study to learn more.