The Problem With Construction Quality

By Rich Tree

Quality management in the data center construction industry is currently underperforming, evidenced by the numerous issues identified during functional performance and integrated systems testing, often rooted in human error. The commissioning process, defined by ASHRAE as a quality-focused approach, assumes that all stakeholders—owners, designers, and contractors—are accountable for quality. However, differing interpretations of "quality," as described by Dr. Joseph Juran, complicate this accountability. Juran's definitions emphasize both customer satisfaction and the need for freedom from errors, suggesting that higher quality can sometimes increase costs while also reducing the need for costly rework.

The confusion between quality control and quality assurance further exacerbates these issues. Quality control focuses on maintaining process control through independent evaluations, while quality assurance aims to verify that control is upheld. This distinction is crucial in identifying and correcting problems early in the construction phase, which is often overlooked in data center projects.

In this white paper, explore how enhancing quality management, the industry could learn from shipbuilding practices, which have evolved through historical lessons and rigorous testing. Implementing a comprehensive quality management system, led by a commissioning authority (CxA), could transform data center construction. By integrating quality control checklists and engaging the CxA early in the process, construction teams can ensure that issues are addressed proactively, leading to better overall performance and reduced deficiencies. Adopting this approach could revolutionize the industry, ensuring data centers are built to the highest standards and ready for operational demands.