Working With Our Customers And The Global Scientific Community To Enable Research Advances Worldwide

Service expectations for life science customers have significantly evolved. In today's fast-paced environment of innovation, research, and development, relying solely on traditional service contracts that focus on break-fix events is no longer sufficient. What you need is a comprehensive partnership with your service solution provider that spans every stage of your equipment's lifecycle.

Recognizing this shift, Cytiva has introduced OptiRun™ service solutions, marking the launch of its first dedicated service brand. OptiRun™ is designed to renew our commitment to customer success and outcomes. While fast response times and effective support for unplanned downtime remain fundamental aspects of our service, OptiRun™ goes beyond these basics. OptiRun™ offers a holistic approach to service to ensure that you receive proactive maintenance, expert guidance, and continuous support throughout the lifecycle of your equipment. This means not only addressing issues as they arise but also anticipating potential challenges and optimizing performance to prevent disruptions. With OptiRun™, you can expect a partnership that prioritizes your needs, enhances operational efficiency, and drives your research and development forward.

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