Lean Improvements for Patient Safety
October 17, 2018 - Online Event ON CAWebinar Compliance
info@webinarcompliance.com
Phone:416-915-4438/ 58
Organizations that are truly focused on service excellence realize the necessary connection to system-wide process improvement. And, healthcare employees who understand how their job links to patients in some way are more likely to know the importance of service excellence. The speaker gives examples of how to heighten awareness that service excellence and patient safety are everyone’s roles necessitating a commitment to do things right the first time, eliminating defects. Participants learn practical steps to building collaborative work teams; and how leaders can role model desired behaviors to develop the workforce to seek out assistance for continuous improvement.