Removal Of Water Spots & Oil On Pharma & Laboratory Glassware

Q. We see white water spots on cleaned and depyrogenated vials. Looks to be scale from the washer. Do you have a recommended cleaning agent for vial washing? I am told that use of detergents is not an industry norm. We also have baked on process fluids (oils) and would like to know if it is an industry norm to use detergents to remove such substances from glass vials used for injectable drugs. Can you provide me any literature on the subject?